Just as the EU AI Act was getting into force, a couple of other related activities concerning AI regulation and innovation investments were being launched in Africa and China. This tells us that AI is a thing and even the Public Sector is taking proactive action before it becomes fully mainstream.
It is likely some organisations think that they are immune, but if you are running any of the following services or tools in your organisation, then you are using AI and you should take this regulation conversation quite seriously.
As promised in my previous message, here is a list of possible services or solutions you could be running in your organisation:
- Chatbots:
- Customer service chatbots that use machine learning to respond to user queries.
- Chatbots that are used for sales or marketing purposes.
- Predictive Maintenance:
- AI-powered predictive maintenance tools for equipment or machinery.
- Predictive maintenance solutions for transportation or logistics.
- HR and Recruitment Tools:
- AI-powered resume screening or candidate matching tools.
- AI-driven employee performance evaluation or monitoring systems.
- Content Moderation:
- AI-powered content moderation tools for social media or online platforms.
- AI-driven image or video recognition systems for moderation purposes.
- Customer Insights and Analytics:
- Customer segmentation or profiling tools.
- Analytics solutions for customer behaviour or sentiment analysis.
- Health and Wellness:
- AI-powered health monitoring or diagnostic tools.
- AI-driven personalized health or wellness recommendations.
- Security and Surveillance:
- AI-powered facial recognition or object detection systems.
- AI-driven intrusion detection or anomaly detection systems.
- Fraud Detection:
- Fraud detection and payment security tools.
- Marketing and Advertising:
- Recommendation systems.
- AI-driven social media Listening tools
These examples are not exhaustive, and the EU AI Act’s scope is broad. Any AI system that:
- Interacts with humans
- Processes personal data
- Makes decisions or provides recommendations
- Has the potential to cause harm or bias
may be subject to the AI Act’s requirements.
Tosin Shobukola
August 2024